This page tells you how to report a highways fault and how to make a claim for personal injury or damage to your vehicle caused by a highway defect.
Highways reporting tool planned maintenance notice.
Due to an essential IT upgrade, our form for reporting highway issues will be offline from 6pm on Thursday 18 September to Monday 22 September 2025. Further information can be found on this webpage. We apologise for any inconvenience caused.
Report non-dangerous faults
Please report non-dangerous issues with our Highways Reporting Tool. Reports will be assessed within 10 working days. Click the link below to access the tool.
Report dangerous faults
To report a highways fault that poses an immediate danger to the public, please read the guidance on reporting a highways emergency.
Take care
Please do not step out onto a busy highway to measure or photograph the fault you are reporting. Our Local Highways Officers will do this when they investigate your report.
How long does it take to fix a fault
The time taken to fix a fault depends on the type and severity of the issue. Potholes marked with yellow paint will be fixed within 21 days. Potholes marked with white paint will take up to 13 weeks to fix. Our how long does it take to fix a road fault page provides more information on response times.
Highways reporting tool planned maintenance notice
Our highways reporting tool, Report It, will be offline from 6pm on Thursday 18 September to Monday 22 September 2025.
We apologise for any inconvenience caused and appreciate your understanding while we carry out this essential work to improve our services.
Why is the system offline?
As part of an essential IT upgrade, the system will be offline as it is moved to a new cloud-based platform. This upgrade is an important step toward improving the speed, reliability, and future capabilities of how we manage your reports.
During this time, you will be unable to report highway issues online, relating to:
- potholes
- damaged signs or roadmarkings
- traffic signals
- damaged manhole and drain covers
- trees affecting roads or footways
- overflowing drains and gullies causing flooding
When will the system be ready to use?
The highways reporting tool will be back online and fully operational by Monday 22 September 2025.
Will the system look different?
When the system is back online, you will notice a refreshed look and feel. We have made some small updates to the user interface to create a smoother, more consistent experience.
Fewer pins showing on map
As part of the recent system changes, we have taken the opportunity to review the usability and accuracy of our customer-facing map. You may notice a significant reduction in the number of Report It ‘pins’ showing. This is because we will archive older and duplicate customer reports in our new system, while retaining all reports from the last six months.
Archived reports will still be reviewed and closed out by officers to ensure they are properly addressed. If you wish to re-report an issue that no longer appears on the map following go-live, please use the new-look site from Monday 22 September 2025.
Reporting an emergency
You can still report a highways emergency during this time. If it is a serious hazard or immediate risk to public safety please use our emergency reporting process.
Damage and personal injury claims
If you think defects on the highway have caused personal injury or damage to your vehicle please visit making a highways claim. It explains the claims process, highway maintenance and related laws.
The County Council as Highway Authority is responsible for the highway across the County. National Highways (formerly Highways England), not the County Council, is responsible for the maintenance of trunk roads and motorways.
